Frequently Asked Questions

Custom written papers provided by are the BEST FOR YOU simply because your needs are close to our hearts.

24 hours a day, 7 days a week we care about your success. We feel such great responsibility for your grade because you trust us. We do everything possible to meet your requirements and make your experience with us enjoyable.

Still have questions? You can ask them personally via phone, email or live chat. Proceed to our Contact page if you need to enquire our support representatives.


How can I be sure you will find an expert for my level and topic?
We have a large number of experts working for us, with background in various disciplines, covering all major fields, from management and business, to history and literature. Thus, for any topic and any level that you might need, we are sure we can provide an academic expert with the right level and domain of skills for the required custom written papers. We will always assign an expert specialising in your particular field to work on any custom written paper that you order from us. We guarantee you 100% refund if we cannot find an academic expert for you!
How can an academic expert know exactly what I need?
As a customer, you can always communicate online with the expert of your custom written papers to make sure that he or she knows exactly what you need. You can share your vision of your custom written paper, upload samples of your writing style, list all necessary sources, or give any other needed information.
Back to the top


How do I order a custom written paper?
To order a custom written paper, you need to click on the order now link and fill out our order form. Make sure you fill in all the necessary details. Be specific, so that your academic expert knows exactly what you expect to see in your custom written paper. Once you fill out the order form, you will get a personal account at our site for all your custom written papers. You are welcome to login at any time you need and to monitor the order processing.
How can I choose a specific format that is not in the order form?
Just choose the “Other” option in our order form. You can later specify your desired format of custom written paper in a message sent either to the expert or to our support representative. To do this, login to our site and select from your list of orders of custom written papers the one for which you would like to specify the custom format. Clicking on that order will open the order interface from where you can send the message.
How do I proceed with my order after placing it? How do I know when an expert is assigned to my order?
After you have placed an order, you need to submit payment so that we can assign your essay paper to one of our professional academic experts. You can login to your personal account at using your e-mail address and password in order to check the order status. Once you get an expert to work on the paper, the status of your custom written paper changes from "starting" to "in progress". That is how you know you have an expert assigned to your paper.
How can I talk to my expert?
With us you have an opportunity to talk to the expert working on your custom written paper directly. You have to login to your account, choose the order in question, send a message to the expert and wait for a response from him/her.
What if I need to upload additional information?
You are more than welcome to contact your expert on this matter or use 24/7 customer support via live chat, phone or email. Use your personal account at to make changes to the custom written papers and upload/download files. However, make sure you do not send extra instructions on your custom written papers a few hours before the deadline.
Back to the top


How can I pay for my paper? offers several ways to submit payment for a custom written paper. All of them are safe, and your private information is secure with us. Pay for the order with major credit cards or through wire transfer, etc.
My order status has not changed even though I paid for the order. Is there something wrong?
Everything is fine. It takes up to one hour to process payment and change the order status of a custom written paper to In Progress. This is the time we need to verify payment. There can be occasions though, when verification will take more than one hour due to some technical complications. In this case contact our live support for assistance.
Will the information about the service appear on the bank cheque?
No. The type of service and name of the company are the kind of private information that will not be disclosed. The charge will appear on your credit card statement as DRI*SWREG.
Do I get my money back if I am not satisfied with the paper?
If you are not entirely satisfied with the custom written paper you received, you can contact our Quality Assurance department. If you need to alter something in your custom written paper you can always request a revision within 14 days after paper completion – free of charge. We guarantee as many revisions as it takes to make your paper perfect. A staff of professional academic experts and editors will take care of your order and of any requests for revision of custom written papers. Should you have a different issue, please contact our support representative.
How is a price calculated? What does it include?
A price is calculated taking into account the size of your order, the level of complexity, and the requested deadline. The basic price includes writing, editing, formatting, and referencing of custom written papers. There are also several additional services that can be included on request such as plagiarism detection, email delivery of the custom written paper. Other additional FREE materials are also available. Don’t forget also our special discount options that you can check on our discounts page.
What pages do I actually pay for? Are there any pages for free?
All you are paying for is the main body of your custom written paper. For FREE you get: the title page, the outline, the bibliography page, and the appendices. Besides, you receive a FREE plagiarism report along with each of the custom written papers ordered here.
What should I do to increase the number of pages or give new instructions?
Please note that you cannot do this directly from the user interface, as the interface is meant only for synchronizing basic information between you and your expert. For changing the number of pages for an order or for giving entirely new instructions for custom written papers, please contact our support representative. You can do this through our messaging system, or through email or phone.
Back to the top


How do you guarantee authenticity of my paper? holds the reputation of a highly reliable writing service for custom written papers. We cooperate with – a pioneer in the development of newest plagiarism detection software. After being written, every custom written paper passes a manual editorial revision and is scanned for plagiarism.
How do you check the papers for plagiarism? Is your software reliable?
All our custom written papers go through a double-check process. They are checked against sources available online and against our local database of sources. This procedure allows us to have the upper hand in reliability compared to web-based plagiarism detection services.
How exactly are your editing services proceeding? What is being edited?
Our professional academic experts deliver high quality custom written papers that usually do not require editing. However, our editing service is an additional check to put the finishing touches to each custom written paper: we check the writing style, clarity, and flow, and ensure that even the slightest mistakes or omissions are corrected before a custom written paper is delivered to you.
How can you adjust the paper to my writing style?
We can do this only if you have uploaded to your customer profile some samples of your own work. Prior to the writing process, our experts check these samples to understand your writing style and use it for your custom written paper. This does not mean that they will commit the same errors that you do – only that the final custom written paper will be more like a paper that you wrote, but without any errors.
Back to the top


What deadline options can you offer?
Our deadline policy is very flexible, but there are of course some reasonable limits: nobody can write a 50 pages dissertation in a couple of hours. Depending on the size and complexity of your custom written paper, we will offer you various deadline options from several hours to several days and even more. If you need to set a deadline earlier than the earliest option shown, please contact our support representative – we might still be able to help you! After placing an order, you can further adjust the deadline and extend it if you like via our calendar tool.
I need to speed up the writing process. How can I do this?
You can contact our support right after placing an order and ask us to start searching for an expert before the payment is processed. The payment for a custom written paper can take several hours to proceed and to be verified. If you do not have this time, just contact us and we will adjust our procedure to better suit your needs.
What if my deadline is coming up tomorrow? Can I still order?
We have multiple deadline options. You can order your custom written paper to be completed in 12, 24, 48 hours and more. You will receive the custom written paper within the deadline set. Still, no matter which deadline you choose, we assure you of the top quality of the custom papers written by our professional academic experts.
Can I be sure you will meet my deadline?
Yes, provided that you choose one of our standard deadline options for custom written papers and you give in a timely manner all the instructions requested by the expert to proceed with the work. We guarantee that our standard deadline options are reasonable and we have a lot of experience in meeting them. To prevent any delays due to the expert waiting for your input, please login regularly and always track the completion of your custom written paper.
Back to the top
Order Now